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Chargebee: Pause subscription action not working
Chargebee: Pause subscription action not working
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Written by Team
Updated over a week ago

Chargebee prevents subscription pausing by default.

To use a "Pause subscription" action successfully with Upzelo this feature will be turned on.

The customer will not be alerted to this error if it is encountered, but a manual "Request" will be created and the account owner alert to fulfil the request to pause manually.

Where this error is encountered, Upzelo makes a log of the error returned from the Chargebee API, which looks like:

{"success":false,"error":"Subscription pause feature is currently disabled for you. Enable it under Configure Chargebee -> Pause subscription.","subscription_id":289}]}
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